Refund policy

1. Return Eligibility

  • Customers may request a return within 7 days of receiving the order.
  • Items must be:
    • Unused and in original condition
    • With original packaging and tags
    • Not damaged by the customer

2. Non-Returnable Items

The following items cannot be returned:

  • Used or washed products
  • Damaged items caused by customer misuse
  • Clearance or sale items
  • Personal use products

3. Refund Policy

  • Once we receive and inspect the returned item, your refund will be processed.
  • Refunds may take 5–7 business days to complete.
  • Shipping charges are non-refundable unless the wrong or damaged item was sent.

4. Damaged or Wrong Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos of the issue
  • We will arrange replacement or refund after verification

5. Return Address

Luxeno.store
Madina Colony Vehari
Near Gulzar Hospital, Vehari, Pakistan

6. Contact Us

For return or refund requests, please contact our customer support team through our official store pages. 

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